Customer Journey

I analyzed the end-to-end journey from course discovery to booking and translated business and user needs into clear user requirements. This formed the basis for prioritization, scope decisions, and a consistent experience across touchpoints.

Requirements Engineering

I specified core features such as intelligent autocomplete search, user dashboard, personalized recommendations, favorites management, PDF export, and an optimized booking flow. Each feature was defined with clear functional and UX requirements to support scalability and clarity.

UX Design

I defined the information architecture, navigation logic, and interaction flows for a complex course catalog with multiple target groups. Research findings and requirements were translated into wireframes and UX specifications for implementation.

Accessibility

I conducted a full accessibility audit aligned with WCAG and EN 301 549, covering structure, contrast, keyboard navigation, focus behavior, and semantics. Accessibility requirements directly influenced component design, coded layouts, and interaction patterns.

Quality Assurance & Application Testing

I worked closely with development to ensure UX, accessibility, and functional requirements were correctly implemented. I tested the application throughout development to validate behavior, edge cases, and overall UX consistency before launch.